• myPOS Glass FAQs

  • How to accept payments with myPOS Glass

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  • Does myPOS Glass work with my smartphone?

    myPOS Glass works with a wide range of Android smartphones, the minimal version of which is 8.1. To find out some of the smartphones compatible with the app, check below (this is not the full list as newer devices get added along the way).

    Galaxy S20 Ultra
    Galaxy S20+
    Galaxy S20
    Galaxy Xcover Pro
    Galaxy Note10 Lite
    Galaxy S10 Lite
    Galaxy A71
    Galaxy A51
    Galaxy A70s
    Galaxy A20s
    Galaxy M30s
    Galaxy M10s
    Galaxy A90
    Galaxy A30s
    Galaxy A50s
    Galaxy Note10+
    Galaxy Note10
    Galaxy S10+
    Galaxy S10
    Galaxy S10e
    Galaxy M40
    Galaxy M30
    Galaxy M20
    Galaxy A80
    Galaxy A70
    Galaxy A60
    Galaxy A50
    Galaxy A40
    Galaxy A30
    Galaxy A20e
    Galaxy A20
    Galaxy A8s
    Galaxy A6s
    Galaxy A9(2018)
    Galaxy A7(2018)
    Galaxy Note9
    Galaxy S9+
    Galaxy S9
    nova 7i
    P smart Pro 2019
    nova 6
    nova 6 SE
    nova 5z
    Enjoy 10s
    Enjoy 10
    Enjoy 10 Plus
    Mate 30 Pro
    Mate 30
    nova 5i Pro
    nova 5T
    nova 5
    nova 5i
    9 Prime (2019)
    nova 5 Pro
    Mate 20 X
    Mate 20 Pro
    Mate 20
    P30 Pro
    P30 lite
    P20 Pro
    nova 4e
    Enjoy 9s
    Mi 10 Pro
    Mi 10
    Redmi 8A
    Poco X2
    Redmi K30
    Redmi Note 8T
    Mi Note 10 Pro
    Mi Note 10
    Mi CC9 Pro
    Mi 9 Pro
    Redmi K20 Pro
    Mi 9 Lite
    Redmi Note 8 Pro
    Mi CC9e
    Mi CC9
    Redmi Note 8
    Mi 9T Pro
    Mi 9T
    Redmi K20
    Redmi K20 Pro
    Mi 9 SE
    Mi 9
    Pixel 4 XL
    Pixel 4
    Pixel 3a XL
    Pixel 3 XL
    Pixel 3
    Pixel 2 XL
    Pixel 2
    V30 Pro
    Play 3
    20 Pro
    20 Lite
    View 20
    Axon 10s Pro
    Blade 20
    nubia Red Magic 3s
    nubia Z20
    nubia X
    nubia Red Magic 3
    Axon 10 Pro
    Axon 9 Pro
    nubia Red Magic
    Reno Ace
    Reno3 Youth
    Reno3 Pro
    Reno A
    Reno2 F
    Reno2 Z
    Reno Z
    Reno 10x zoom
    Xperia 5
    Xperia 1
    Xperia 10 Plus
    Xperia XZ3
    V50S ThinQ
    G8X ThinQ
    W30 Pro
    V50 ThinQ
    G8S ThinQ
    G8 ThinQ
    V40 ThinQ
    V30S ThinQ
    G7 ThinQ
    V35 ThinQ
    G7 One
    G7 Fit
    7T Pro
    X30 Pro
    iQOO Neo 855
    V17 Pro
    NEX 3
    iQOO Pro
    K10 Note
    Z6 Pro
    Z6 Youth

    I am trying to accept a payment but my phone does not seem to detect the card. What is the reason for this?

    It is possible that the card you’re accepting is not contactless. You should double-check this before proceeding to accept a payment. Simply find the contactless sign on the card and, if it’s visible, you’ll be able to accept the card with your myPOS Glass app. Also ensure that the card you’re accepting is a Visa or Mastercard card.

    Be sure that the client's card is always held against the back of your phone so that it is properly read. The card should be withdrawn from the back of the phone only once the dots on your screen have completely loaded and once a sound signal confirming the successful payment is heard.

    Where should the customer place his card when I accept a payment with myPOS Glass?

    Your smartphone has a special sensor on the back that enables you to accept payments with contactless cards. To accept a payment simply hover or tap the card on the back of your smartphone, above this sensor, and you’re all set! While setting up the myPOS Glass app, you will have the chance to find the exact location of your phone's NFC sensor by tapping More -> Additional settings -> Find NFC reader.

    What kind of cards are accepted with myPOS Glass?

    You are able to accept all contactless EMV-based debit, credit and prepaid cards by Visa and Mastercard. What’s more is that you’ll also be able to accept payments with mobile wallets and NFC wearables.

    When I accept card payments, when do my funds get deposited?

    One of the most attractive and competitive offerings myPOS provides is instant settlement of funds. This means that as a myPOS merchant, your funds will be available seconds after the transaction.

    My client wants to pay with a card that is not Visa or Mastercard. Can I accept this payment?

    While myPOS Glass currently works with Visa and Mastercard for NFC contactless cards, you can still accept payments through your phone via the QR code functionality. With the QR code payment, other than the usual Visa and Mastercard, you can accept AMEX, Union Pay, Bancontact, JCB payments, Apple Pay and Google Pay. A QR code is easy to generate as you simply need to type in the amount of the payment, tap the QR code function on your phone, and once generated, it can be scanned by your client. They will then be taken to a secure page in order to complete the payment. Once this is done, your payment will be settled in your account instantly.

    My client’s card is not contactless. Can I still accept the payment?

    Yes, you can with our new QR code payments. Simply enter the sum and generate a QR code - from there, your customer needs to scan the code from your phone. He’ll be taken to a secure online payments page where they need to enter their card details and complete the payment. Once complete, the money will be instantly settled in your account and visible in the myPOS Glass app.

    For some reason, my phone can't read the card that the client wants to pay with. What can I do?

    To resolve this issue, try to locate the Near Field Communication (NFC) chip on the back of your phone and hold the card against this chip until you see and hear a signal that the payment has been successful. Also make sure that the card is contactless as only contactless cards can be accepted through your smartphone. An alternative would be to accept the payment via the QR code payment.

    Can I accept online payments using the app?

    To accept online payments, simply generate a Payment Request from the “more” menu and send the link via email, chat or SMS. Your customer will be then be taken to a secure payments page to complete the payment, making it easier than ever for you to accept even remote payments smoothly and securely.

    How can I check the status of the Payment Requests generated via the Glass app?

    For standard Payment Requests, which can be sent to your clients via chat, email or SMS, you can check the status of the payment in your myPOS account or in your myPOS Glass app under the “More - Payment Requests” menu. There are different statuses of Payment Requests, namely seen, pending, paid, cancelled, etc.

    For QR codes which you’ve generated via your myPOS Glass app, you will be able to see the payment right away on your phone and account as these payments are done with the client on your side. The payments will be visible under the “Activity” tab and in the Payment Requests menu.

    What is a myPOS account?

    A myPOS account is a business IBAN account, which is offered to myPOS merchants in the EEA, UK & Switzerland. It is one of the free value-added offerings that merchants can enjoy in addition to the free settlement of funds offered by myPOS. As a myPOS merchant, you also get a free standard business card with which you can proceed to utilise your funds, although you can also take advantage of our prestigious and luxurious Platinum range of Silver, Gold and Metal business cards (https://www.mypos.com/en/business-card). Available in multiple currencies, your myPOS account can help your business grow.

    What are the costs of accepting payments with myPOS Glass?

    You can choose between two pricing options.


    This plan gives you complete freedom as you pay only when you get paid. It comes with:

    • No upfront commitment
    • No fixed costs
    • Cancel anytime


    Тhis plan offers you preferential transaction rates against a small monthly subscription fee. It is Ideal for businesses with higher turnover. In addition, your first monthly subscription fee is absolutely FREE to enable you to take full advantage of our myPOS Glass service!


    • Preferential transaction rate
    • Fixed monthly subscription fee
    • Your first monthly fee is on us

    You can choose your preferred pricing option in the myPOS Glass app. Just download the app and follow the steps. For a full pricing breakdown, please visit the myPOS Glass webpage.

    How can I send a receipt to the customer after a payment?

    You can send an electronic receipt to the customer by either emailing them or sending them their receipt via SMS. Choose the most convenient option for your customer and be accountable for each sale you make.

    Is there a limit to the amount of payments I can accept?

    We understand that as a small business owner, the amounts you receive in payments from your customers will vary depending on the product or service you offer. That’s why we’ve made it easy to accept a wide range of amounts! Unlike other solutions on the market, myPOS Glass does not limit you in accepting payments - if the amount of the transaction is above the limit of the contactless payment, the customer will simply need to enter their PIN in order for myPOS Glass to accept and process the payment.

    Will the Visa Sensory and Mastercard sonic branding be available through the myPOS Glass app?

    Yes! An increasingly popular method of accepting payments, sensory and sonic branding with Visa and Mastercard, respectively, will be available on your myPOS Glass app. Creating a memorable payment experience for your customers, you can also take advantage of some of the value-added perks of sonic branding for your business.

    Can I initiate a refund or void a transaction?

    Apart from accepting payments in the normal course of running your business, you will also be able to initiate refunds or void certain transactions. Just like a standard POS device, you can permit/forbid a refund or void, and even password-protect this functionality.

    What information/data is required from my phone for me to use myPOS Glass?

    As a registered and licensed institution, we have the responsibility to ensure that we follow the correct onboarding procedures for new merchants. When signing up for the myPOS Glass app and in order for it to work properly, the app will ask you to enable access to three sets of data from your Android smartphone:

    • Photos, media & files: such data is required for accurate account identification and verification, especially if you do not have an account with myPOS yet.
    • Make & manage phone calls: this information is needed for proper account identification. In some cases, this will be necessary to initiate the process of online identification, especially in case where you do not have an account with myPOS yet.
    • Device location: this is used for the correct processing of payments. The myPOS service is bound and licensed within the EEA, and it is our responsibility to ensure that your device and scope of business operations fall within the borders of the EEA.

    How does the myPOS Glass activation process work?

    There are four ways in which you can activate myPOS Glass.

    1. Activation through your myPOS account (mypos.com): If you already have a myPOS account, go to the “myPOS Devices” menu.
      • This drop-down menu will ask you to choose either a myPOS device or myPOS Glass to activate. Select myPOS Glass.
      • Enter your activation code in the empty field.
      • Choose account, select the settings of the app and agree to our T&Cs.
      • Authorise operation via one-time password (OTP) and once done, you’re ready to accept payments!
    2. Activation through the myPOS app: The process of activating myPOS Glass through the myPOS app is the same as the one described above.
    3. Activation through https://www.mypos.com/en/activate: This process is applicable to individuals who wish to activate myPOS Glass but who are not owners of the account (e.g. employees accepting payments on behalf of a company).
      • Login with your OTP.
      • Do a “wallet switch” if you are the holder of more than one wallet.
      • Enter your activation code.
      • Choose account, select the settings of the app and agree to our T&Cs.
      • After entering a second OTP, you’re ready to join the myPOS family with myPOS Glass!
    4. Activation through the myPOS Glass app: In this scenario, you have already downloaded the application, gone through the registration process, have identified yourself, entered a passcode/fingerprint and are ready to start activating myPOS Glass. Since you are the owner of the account, you will not receive a code for activation.
      • Choose account, select the settings of the app and accept our T&Cs.
      • You will see the “Success!” screen and you are now able to accept payments through your Android smartphone!

    Who can use myPOS Glass?

    The myPOS Glass app has been exclusively developed for merchants, business professionals or companies who sign up for a merchant account with myPOS in order to continue trading and accept seamless payments.

    We support sole traders, individuals who are self-employed, freelancers, private limited liability companies, public companies, partnerships (as well as the local European equivalents). Тhere are a small number of industries we currently don't support, such as FX speculators, weapons and arms dealers, non-regulated charities, companies with bearers shares and others. Please check our Acceptance Policy in the Legal section here.

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