A helpdesk rockstar that wins gold in math competitions
Company News / 26.11.2021
myPOS isn’t only an award-winning fintech company, but also an employer to more than 340 people. Recently, all of them were invited to participate in a new employer-branding campaign, revolving around the question What is myPOS for you. For some, myPOS is excitement, for others – a chance to contribute, and to Francesco, it’s a beginning.
Francesco Cotugno: “Beginnings are associated with happiness.”
Francesco Cotugno was born in Vercelli, Northern Italy. His favorite dessert is Italian crostata – a pastry with delicate flaky crust and jam. “I actually tried making it once and it was very good. I am very good at cooking, just don’t enjoy it that much,” Francesco shared.
What he enjoys is programming. Right now, he is completing his bachelor’s degree in Varna and taking classes such as C# advanced and cyber security. He’s always been fond of math and in high school even won six medals from republican math competitions – twice the gold!
Francesco is not only great with numbers, though. Today, he uses his soft skills to help myPOS clients resolve problems. At the beginning of 2021, he joined myPOS as help desk representative.
“The biggest misconception about working in customer service is that it’s an easy job and that all you have to do is sit down and pick up the phone,” he said. “It’s actually not true. Sometimes it gets very challenging because customers rely on you and the responsibility is huge. You need to consider the best way to help them in a couple of seconds or minutes,” he added.
According to Francesco, the job also brings great satisfaction because customers express joy and gratitude and, at the end, the feeling is very warm. Plus, his team is very supportive. “Even if the day starts really bad for me or I’m just not in the mood, the myPOS Customer Service team always cheers me up,” he said.
Francesco enjoys the fact that his colleagues are team players and, in his words, myPOS is responsible, understandable and adaptable partner.
Francesco joined myPOS to help pay his university tuition. He shared that he gets inspiration from thinking about the future, but he defines success in terms of the past. „Success is that comfortable place, which makes you feel satisfied with the choices you’ve made in the past, so you can get to where you are presently. “
Here’s what else Francesco shared.
What do you prefer: the sea or the mountains?
The sea – it’s perfect for summer time and I enjoy swimming more than hiking.
Cat or dog person?
I love animals. If I had a big house, I would get them both.
How would people describe you?
Funny, charming, always happy, chubby, forgetful, and just a bit lazy – outside of work, of course!
How do you like to spend your free time?
Relaxing in bed with a good movie or going out for a walk with my girlfriend.
What kind of music do you prefer?
Depends on my mood, I enjoy hard rock as well as pop music from the 90s – 00s, and, if I go to night clubs, chalga.
Tell us about a funny or an unforgettable moment at work?
During a 15-minute break, I forgot to lock my computer and, when I got back, my desktop had a picture of someone I don’t like. It was a shock and a funny moment, which I didn’t expect. Since then, I always lock my computer.
If you were to participate in the reality show The Voice of Bulgaria, what song would you choose to sing?
Legends Never Die or Lucid Dreams.
If you could choose anyone in the world to have a beer with, who would that be?
My father, we barely see each other because he has been living and working in England since 2013, but we have a special connection, and he is like my best friend.
You said “beginning”. Why?
I chose this word because myPOS represents the start of my working career. The emotion that best describes a new beginning is happiness, knowing that this is just the start of my adventure and the future is bright.